eTelecare Global Solutions was founded in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company. They had years of first-hand experience with the problems facing the call center industry, including low quality, high turnover, and high costs.
They created eTelecare with the vision of providing world-class service worldwide. By investing to outperform in things like better people, quality processes, and out-of-the-box thinking, they knew the company could provide superior value by simultaneously improving quality and reducing costs.
eTelecare went live with its first program in September 2000, and from there has grown to handle customer service, inbound sales, outbound sales and technical support for market leaders in consumer technology, financial services, telecommunications, business services, travel and other industries.
Today, eTelecare provides services onshore in the U.S. and offshore in the Philippines. Its vision of providing world-class-worldwide service has been recognized by clients and the industry. eTelecare has won numerous industry awards over the past six years and was recognized in 2005 as the 50th fastest-growing company in the U.S. by Inc Magazine.
As an outsourcing leader, eTelecare Global Solutions serves a broad range of industries with an even broader range of programs. Through our unique, value-driven approach, eTelecare Global Solutions has consistently lowered costs on its client programs, while improving quality and delivering more efficient service.
eTelecare Global Solutions will continue to set higher standards for its performance on existing programs and will take on new types of programs where its value-focused approach can have a strong impact, such as enterprise-level help desk and travel reservations. Its aim is to deliver the most comprehensive custom care in the industry.
|
